? General SaaS Scale-up | $28M Series B Investment
? Personalized 1:1 Coaching
?Barcelona | Hybrid, 3+ days in-office
(Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample)
About CloudTalk
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$28 million Series B investment
from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's
AI-powered business communication platform
helps
4,000+ sales and support teams
make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like
Deel
to big players like
Nokia
,
Glovo
and
Revolut
. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
The Challenge Ahead
As a
Customer Success Manager
, you'll take ownership of adoption, and ensuring long-term customer success for our clients - leading to
seamless renewals and expansion.
The Mindset We Need
This position requires a unique blend of skills: the consultative, empathetic touch of a relationship builder, paired with the relentless, results-oriented drive of a quota-carrying professional. You should be highly strategic, and comfortable managing a dedicated book of business.
What's in it for you?
?Be part of one of
Europe's fastest-growing SaaS companies
? Work with cutting-edge
AI products
in a high-growth market
? Join a
global team
– work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our
Life at CloudTalk
on Instagram
? Have a front-row seat in our
journey to $100M ARR
What You'll Work On
Own the Success, Renewals & Expansion
– ensuring customers extract maximum value from CloudTalk.
Be a trusted product expert
– guide clients through best practices,



collaborate with Technical Consultants, and help customers leverage advanced features.
Enhance customer health
– monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
Close collaboration with Sales & Product
– ensure seamless handoffs, share customer insights, and contribute to product innovation.
What Makes You a Great Fit
Customer-first mindset
– you thrive on making customers successful.
Data-driven & analytical
– you're comfortable working with Excel/Sheets, BI dashboards, and customer insights.
Technical aptitude
– you enjoy learning software products inside out and can guide customers in leveraging their full potential.
Industry knowledge
– experience in B2B SaaS, business calling software, or cloud communication tools.
Proven experience
– you've worked in Customer Success/Support or Onboarding, in a SaaS company.
Familiarity with customer tools
– experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
Language skills
– business fluency in English and German
Why You'll Love Being a CloudTalker
Growth:
? 1-1 Coaching sessions with our resident communications advisor
? Leaders Academy & Learning and Development Budget
Flexibility:
? Unlimited Paid Time Off
?? Volunteering Days
? MacBook for work
Well-being:
?Recharge Fridays once per quarter
????Fitness Allowance
Connectedness:
? Referral bonuses
? Virtual & physical team buildings
? Company merchandise
What to Expect in Our Hiring Process
1?? Intro Call – Meet our Talent Acquisition Team
2?? Interview with the CX leaders
3?? Case Study Presentation – Show us your skills
4?? Culture Bar Raiser Call
? Offer
Apply now and be part of our journey to $100M ARR
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our
Privacy Notice
.

📌 Customer Success Manager (Laza)
🏢 CloudTalk
📍 Laza