Your mission (responsibilities):
Further Group
is a fast growing and dynamic company at the forefront of innovation, leveraging cutting edge technology and a deep understanding of the healthcare sector to deliver turnkey solutions for the treatment of serious medical conditions.
Our company works with insurers, large employers and affinity organizations worldwide, to accelerate consumer access to the best treatment choices. As the global leader in our field, we are seeking a highly experienced and dynamic individual to join the Customer Service team.
This is an open vacancy in case you want to apply but there is no specific open position.
As a growing company, we are always willing to increase our Customer Service Team. The adecuado candidates will have a previous customer service experience or exposure of working in a healthcare setting. Working as a Customer Service at Further Group, you will assess, plan, implement, monitor and evaluate actions required to provide the best remote support to the patient prior, during and after their virtual care journey.
Main Responsibilities:
Provide support to incoming cases (enquires, claims, etc) according to internal procedures and communications standards
Support the insured member to understand the clinical journey and organize the treatment recommendation in alignment with the Specialists and Health Care Providers
Provide support to Claimants and Clients via chat, phone, email, digital platforms or other
Coordinate Customer Service enquiries on the Digital platform including providing virtual access to the best specialists and healthcare providers in a timely and effective manner
Be patient's navigator throughout their virtual care journey
Monitor users' activity




Play an active role in constant development of the digital platform and its tools by providing feedback from the first line of interaction with users
Build and maintain relationships with healthcare providers and account admins
Be the point of contact with healthcare providers and medical secretaries
Onboard new healthcare providers onto the platform
Provide training on platform functionalities to account admins and medical secretaries
Effectively respond to ad-hoc requests from healthcare professionals and patients
We'd love to meet someone who:
Excellent written and verbal communications skills in English (native or high proficiency) and another European language, as preferred:
Sl
ovenian, Russian, Bulgarian or Polish
2 years of professional experience in a similar role, ideally with Customer Service and/or Healthcare experience and/or Insurance experience
Strong interpersonal skills
Problem-solving skills
Ability to multitask and adapt to the dynamic working environment
Understanding of the customer operations processes
Passion for medtech/digital healthcare
Appetite to go for an extra-mile
Exposure of working with digital web- and mobile-based platforms is advantageous but not essential
What we're offering:
Competitive salary and lunch vouchers
Critical illness insurance (treatment out-of-country at world-leading medical centres of excellence) and Private health insurance
Career development at a growing, dynamic and engaged environment international company with objectives driven plan
Open space office in central Madrid, close to transport hubs. With fruit, coffee, and tea at the office - On site vs Work From Home
Why us?
We believe passionately that employing a diverse workforce is central to our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital, or disability status.
About us

Working at Further

📌 Customer Service Open Vacancy (Madrid)
🏢 Further Group
📍 Madrid