This role is designed for a strategic Managed Services architect capable of shaping commercially compelling, AI-
enabled
and outcome-driven service models across applications,
infrastructure
and cloud operations.
Position Purpose
Avanade is accelerating the growth and evolution of its Managed Services business across Applications, Infrastructure, Cloud and Digital Operations. As part of this ambition, we are looking for a
Managed Services Solution Architect
with strong deal shaping, service model design and strategic transformation capabilities.
This role will
be responsible for
shaping compelling, commercially
viable
and future-ready Managed Services solutions for new and existing clients. The successful candidate will combine
deep
understanding of Managed Services delivery models with a strong business mindset, helping Avanade define differentiated value propositions, modern operating
models
and scalable service frameworks.
A key focus of the role will be to contribute to the evolution of Managed Services through
AI-enabled operations, automation,
observability
and Agentic AI service models
, supporting both infrastructure and application managed services. The candidate will help clients move from traditional service models towards more intelligent, proactive,
measurable
and outcome-based services, combining human
expertise
with AI-driven service orchestration.
The
role requires strong customer-facing skills, executive communication, commercial
awareness
and the ability to translate complex technical and operational concepts into clear business value for clients.
Key Responsibilities




The Managed Services Solution Architect will be accountable for shaping and developing Managed Services solutions across new opportunities and existing client accounts. Responsibilities will include:
Lead the
end-
to-
end shaping of Managed Services opportunities
, from early
qualification
and discovery to proposal development, commercial
modelling
and contract support.
Work with Sales, Account Leadership, Delivery, Finance and Offshore/Nearshore Delivery Centers to design solutions that are operationally robust, commercially competitive and aligned with Avanade's delivery capabilities.
Interpret explicit and implicit client requirements,
identifying
business drivers, operational pain points, service integration needs,
risks
and transformation opportunities.
Design
next-generation Managed Services operating models
across Applications, Infrastructure, Cloud, Workplace, Security and Service Management domains.
Define service models that include governance, roles and responsibilities, SLAs/XLAs, KPIs, service integration, transition approach, delivery locations, automation
opportunities
and continuous improvement mechanisms.
Contribute
to the development of
AI-enabled and agentic service frameworks
,
identifying
practical use cases for automation, AI agents and intelligent operations across incident management, request fulfilment, monitoring, application support, infrastructure operations,



knowledge management, service
reporting
and software delivery lifecycle support.
Support the transition from reactive service models to
proactive,
predictive
and
increasingly
autonomous service operations
, ensuring that AI adoption is measurable,
governed
and aligned with business outcomes.
Develop clear and compelling value propositions, business cases and executive narratives that articulate the expected impact of the proposed service model in terms of efficiency, quality, resilience, scalability, user
experience
and innovation.
Own or contribute to effort estimation, cost modelling, solution plans, risk assessments and pricing inputs, ensuring full visibility of service costs across the contract lifecycle.
Support commercial strategy and client conversations, helping shape pricing models, transformation roadmaps, value-based
propositions
and long-term service evolution plans.
Prepare and present proposals, solution
plans
and service transformation approaches to client stakeholders, including technical,
operational
and executive audiences.
Identify
and mitigate solution risks related to delivery feasibility, transition complexity, tooling, data quality, security, AI governance, commercial
assumptions
and contractual commitments.
Promote the use of Avanade assets, accelerators, delivery
methodologies
and Microsoft ecosystem capabilities to differentiate Managed Services solutions.
.
Required Experience
Proven experience in Managed Services, IT outsourcing, application management, infrastructure operations, cloud
operations
or service transformation.
Experience in se

📌 Managed Services Solution Architect Ai-Enabled Service Transformation (Madrid)
🏢 AVANADE SPAINU
📍 Madrid