Job Title: Customer Liaison Officer Junior
Business Unit:
Department: Marketing and Sales
Job Family: Marketing and Sales
Reports to: Sales Manager/Director of Sales
Career Band: N/A
JOB SUMMARY
Contribute to the success of the organization by reducing post-sale contract cancellations by reviewing and ensuring a positive post sale owner experience.
When needed, effectively uses sales techniques to encourage new purchasers to not cancel the sales contract within the rescission period.
Reviews all sales documents prior to final closing to ensure all information is complete and accurate.
Consolidating Sales which includes, but is not limited to, the completion of all relevant Sales documentation.
Ensures that all funding issues are addressed prior to closing.
Completes follow-up calls with new owners after closing to ensure continued satisfaction with the organization.
CANDIDATE PROFILE
Education and Experience Required:
High school Education or GED
English speaker (additional languages required)
Possesses strong interpersonal skills
Possesses strong organizational and administrative skills
Possesses communication and relationship skills
Possesses Product Knowledge
Preferred:
One-year related experience
Successful Candidates Will Be Willing To:
Working as to their contractual agreements and working Holiday days if business requirements or requested.
JOB SPECIFIC TASKS
Document Review CR and TO
Go over the full contract paperwork, including SIF and ensure signatures on all related documents are correctly placed,
If needed, obtain information from customer to properly complete sales forms,
When needed, effectively use sales techniques to encourage and close supporting the sales team.
Sales Closing Administration




Address customer questions and concerns.
Review details of contracts with customers.
Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
Finalize sales contracts and completes the sales closing process.
Post-Closing Activities
Monitor contract processing to ensure completion of the sales contract.
Contact new owners via phone to answer questions, address concerns, and ensure new owner is comfortable with purchase.
Respond to and monitor the resolution of customer and owner inquiries in a timely manner with accurate information.
Monitor and tracking of all communication between SE and Customer during 16 days cooling off period
When needed, effectively use sales techniques to discourage new owners from rescinding the sales contract.
Leverage resources for providing service to guests and owners (e.g., N.O.R.A) in an effective manner.
Assisting Sales Executive
Assisting with daily POS follow up, debtors
Assistance with e-mail correspondence
Owner Issues
Gallery Walk Ins: All walk ins must first be met by manager to establish any opportunities
Those that require CLS assistance are handled by the CLO. Log all scenarios, implement solutions, and follow up through the conclusion. Liaise with the Sales Management to ensure completion according to deadlines
Incoming phone: As per walk ins,



all incoming calls go through SM to establish the level of assistance
Incoming emails: Only for orphan owners and only after COS have been informed
Maintain log of owner issues for Cork, submit weekly and follow through to conclusion
Other
Demonstrate total understanding of the culture and processes of the organization.
Improve sales closing and sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, and Owners).
Participate in formal training sessions offered by management team when coached
Assist in the development and mentoring of other Quality Assurance Executives as requested.
The ability to take a tour should the need arise. If the tour results into a deal you would be entitled to be paid a base commission of 4% on the deal.
The possibility to travel to Cork Owners Services to build relationships and form a comprehensive understanding of the operational procedures employed.
To be fully trained on HOPA and closing documents to be able to assist with the closing of sales.
COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS
Leadership
Adaptability
- Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Communication
- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
Professional Demeanour
- Exhibiting behavioural styles that convey confidence and command respect from others, making a good first impression and representing the organization in alignment with its values.
Problem Solving and Decision Mak

📌 Customer Liaison Officer Junior (Málaga)
🏢 Marriott Vacations Worldwide
📍 Málaga