Short Description
Function: Finance (CFO)
Contract: permanent
Location: Barcelona
Why we need this role
As a Senior Collections Specialist, you play a critical role in ensuring cash is collected efficiently and on time, directly supporting the company's financial stability. You balance firm enforcement of payment terms with strong customer relationship management, proactively identifying and resolving billing discrepancies to prevent delays and disputes. By reducing financial risk through continuous account monitoring, you provide accurate reporting and cash?flow forecasting to support informed business decisions. You also support compliance and audit requirements, ensuring all collection activities are well documented, controlled, and aligned with internal policies and regulatory standards.
What you will do
Responsible for the accounts receivable collection performance for a portfolio of customers
Manage the cash collection, account reconciliation and relationship of a selection of Key customers
Contacting customers, performing activities as directed by automated workflow, or applying own judgement and time management
Resolution of unallocated cash & credit requiring account reconciliation and/or customer contact
Support and guide our centralized functions in both Barcelona and India. i.e. cash apps; disputes
Attend monthly reviews and prepare business metrics for review with SSC line management and finance contacts in the relevant business unit to whom you are providing a service
Comply with Service Levels (SLA's) & manage own performance to improve/stabilize KPI's
Compliance with the current process design and specifications, process excellence and data quality principles
Initiate improvements to policy and process
What you will do
As a Senior Collections Specialist, you play a critical role in ensuring cash is collected efficiently and on time, directly supporting the company's financial stability.



You balance firm enforcement of payment terms with strong customer relationship management, proactively identifying and resolving billing discrepancies to prevent delays and disputes. By reducing financial risk through continuous account monitoring, you provide accurate reporting and cash?flow forecasting to support informed business decisions. You also support compliance and audit requirements, ensuring all collection activities are well documented, controlled, and aligned with internal policies and regulatory standards.
What we're looking for
Minimum of 2 years' experience in Cash Collection
Familiarity dealing with complex customer accounts
Good level of dispute resolution and management experience
Use of Collection software i.e. software driving automated workflow and tasks
Computer literate with knowledge of Oracle, SAP or similar
Advance knowledge of Microsoft office suite i.e. Excel, Presentation, etc.)
Complex Customer account reconciliation skills
Good level of Financial & Business acumen
Excellent interpersonal, written and verbal communication, persuasion and negotiation skills
Knowledge of Shared Service environment
All fluent in written and spoken Spanish and English
.
Strong analysis and problem solving skills, you tackle familiar challenges logically and applied appropriate solutions
Prior experience working across different levels of the company
Strong leadership skills and commercial acumen, acting as responsible and owner
Keen on continuous improvement, you often come up with new ideas
Customer focus minded, providing help and support to different internal teams
Professional experience development, pursuing development in line with job requirements
Working in partnership, cooperating with other team members and teams
Solid communication skills, showcasing influence and persuasiveness to decision making
Ability to plan and organize different processes or activities
You're a self-starter with a results driven mindset
Might haves:
Graduate or Master will be preferred You're a self-starter with a results driven mindset

📌 Senior Collections Specialist (Laza)
🏢 Colt Technology Services
📍 Laza