Flexible Work ArrangementSi desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. This position is based in Lisbon, Portugal and follows a hybrid work arrangement, with a combination of office-based and remote work to cover Portugal. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.
Primary ResponsibilitiesAct as the primary point of contact for customers throughout the service and repair journeyManage service requests, quotations, orders and follow-up activities to ensure outstanding customer experienceCollaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issuesHandle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-upSupport quality and compliance requirements in a highly regulated MedTech environment.
Contribute to process improvements and continuous improvement initiativesParticipate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every dayRequired QualificationsHigh School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environmentProfessional proficiency in English, Portuguese and Spanish,



both written and verbalExperience managing multiple priorities while maintaining a high level of accuracy and attention to detailProficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Experience working within established processes and procedures in an operational environmentPreferred QualificationsExperience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industriesExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or SalesforceProficiency in an additional European languageExperience managing customer escalations or complex customer inquiriesExperience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activitiesPhysical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

We offer
a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission
- to alleviate pain, restore health, and extend life




- unites a integral team of 95,000+ passionate people.
From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
Life?transforming technologies. We advance healthcare, society, and equity with every design, inside and outside our walls.edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient?facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.performing Professional while using a technology platform that helps to observe frequent use of Data / stakeholders and teams and to shape technical business evaluation in healthcare.
EEO Mi

📌 HOSTELERIA, CAMARERA (Madrid)
🏢 Amrest
📍 Madrid