We're the smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world. Renewal Manager (m/f/d)

Location:
Europe, preferably Spain | Language: English & German As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will take ownership of the renewal pipeline, reduce churn risks, improve forecast accuracy and ensure that renewals are not tackled shortly before the end of the contract. Your role is a commercial interface function between Customer Success, Sales and Finance. You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early identification of upcoming contract renewals to the successful closing. These include in particular:



Renewal Management You control timelines, next steps, and escalations. Commercial Negotiation You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and actively work to control discounts, secure existing customers and implement price increases or indexations. You will identify renewal risks at an early stage and work with Customer Success and Account Management on measures to reduce risk. You keep CRM data up-to-date and create regular reports The success of the role is measured in particular by the following key figures: Net Revenue Retention Discount Control CRM Hygiene and Renewal Pipeline Coverage 3+ years of experience in B2B SaaS, ideally with renewal management, inside sales or customer success responsibility Experience with contract renewals, commercial discussions and stakeholder management Very good CRM discipline, ideally HubSpot (alternatively Salesforce or Gainsight) Fluent in German and English is a must Other languages such as French, Spanish or Dutch are a plus Onboard with expert support and learn from a global team of experienced professionals Versátil work schedules Please apply directly through our applicant tracking system, Personio, on our website. We prefer that you submit your application in English.

📌 Renewal Manager (Madrid)
🏢 Hype
📍 Madrid