Experteer Overview In this role you will be the key technical interface for the Iberia market, leading regional after-sales support and warranty policy execution. You'll drive root-cause analysis for product quality issues and coordinate dealer-facing technical management. You will oversee OTA updates, recall campaigns, and technical improvements to minimize downtime and protect brand reputation. You will build and lead a regional technical team, collaborating with cross-functional partners to deliver high service standards and customer satisfaction. This position offers a meaningful opportunity to shape electrified mobility in a fast-growing general company. Compensaciones / Beneficios
• Lead regional after-sales technical support activities and ensure timely issue resolution
• Coordinate management of large-scale product quality issues and implement technical solutions
• Oversee after-sales improvement projects including OTA updates and recall campaigns
• Manage escalation and resolution of critical Vehicle Off Road cases at dealerships
• Define and implement regional dealer technical management standards
• Plan and deliver regional technical training and capability development




• Build and manage the technical support team including recruitment and performance management
• Promote deployment of diagnostic systems and tools across dealers and gather feedback
• Localize and manage after-sales technical documentation, repair manuals, and service materials
• Ensure consistent execution of warranty policies and facilitate policy localization and disputes Responsabilidades
• Bachelor's degree or above in Automotive Engineering, Vehicle Engineering, Electrical Engineering, Mechanical Engineering, Electronic Engineering or related field
• Minimum 5 years in automotive after-sales technical support or service operations
• Experience with an automotive OEM, importer, dealer group or authorized repair network preferred
• Strong understanding of vehicle systems, fault diagnosis, and repair techniques
• Experience with NEVs is preferred
• Solid knowledge of high-voltage safety, traction batteries, electrical/electronic systems, diagnostic tools, and workshop operations
• Understanding of warranty processes, technical case management and aftersales KPIs Requisitos principales •

📌 Technical Manager (Madrid)
🏢 BYD EUROPE
📍 Madrid