About OSW GroupOSW Group is a fast growing global ecosystem of businesses united by a shared vision to accelerate the world's transition to smarter, more sustainable energy and technology solutions. Our portfolio includes One Stop Warehouse (OSW), GreenSketch, GreenDeal, Manta and Sunmine, combining expertise across renewable energy, AI-powered software, energy finance and digital infrastructure to drive innovation on a global scale. When you join OSW Group, you're joining more than a company-you're becoming part of a integral team that's shaping the future of clean energy and technology. Role SummaryAs a Customer Success Manager, you are the main point of contact for our installer partners in the Spain Region.

Key Responsibilities
Identify and map potential solar installer partners in Spain, understand their needs and workflows, and build relationships to support regional growth.
Onboard new installation partners and guide them through their first projects using GreenSketch.
Drive product adoption and help installers integrate GreenSketch into their daily planning, ordering and documentation workflows.
Gather customer feedback, identify recurring pain points and collaborate with Product, Development and Support teams to inform product improvements.
Conduct product demos, training sessions and customer meetings to build awareness and engagement.
Monitor customer activity,



proactively address adoption barriers and identify opportunities to deepen product usage and strengthen customer relationships.
Enable small and medium-sized installation companies to start working productively with Greensketch without friction or hand-holding. KPI: % of new installers completing onboarding and finishing their first real project within * days.
KPI: Median time-to-first-completed project after account creation.
Embed Greensketch into the installer's day-to-day planning and administrative workflows. KPI: % of active installers running multiple projects per month in Greensketch.
KPI: 6-month active installer retention rate (continued project activity). Experience in customer success, account management, business development or a similar customer-facing role within a technology or B2B SaaS environment.
Familiarity with the Spanish solar market, including installer networks, customer needs and industry dynamics.
Ability to identify potential customers and partners, assess market opportunities and contribute to regional go-to-market planning.
Fluency in Spanish and English, with the ability to engage effectively with local installers and internal global teams.
Skills & CompetenciesTechnical

skills:
able to confidently use web-based SaaS tools and understand solar PV planning data project structures and documentation at a practical level.

📌 Customer Success Manager (Madrid)
🏢 OSW Group
📍 Madrid