At Woolsocks we're looking for Barcelona-based Customer Support Specialist for a dynamic customer-facing role. ¿About the jobYou will be responsible for supporting our customers, managing incoming tickets, escalating cases to the right departments when needed, and helping us improve our support processes across different markets.
Be the first point of contact for our customers, ensuring a great support experience across different channels (email, social media, etc.). Handle customer requests and administration tasks.
Collaborate with internal teams by sharing customer feedback to improve our products and services.
Support different projects and improvements within the Customer Support department.
Gain experience in the fintech industry and learn about different digital products.
About youGood level of English; extra language will be a plus (spanish, dutch, german, italian...)Customer-focused with strong communication skills.
Bachelor's degree or previous customer service experience would be considered a plus.
Opportunity to earn a performance-based bonus.
Office located in the heart of Barcelona.
Coffee, drinks, and fruit available at the office.

📌 Customer service medewerker (Barcelona)
🏢 Woolsocks
📍 Barcelona