We are expanding our teams to support Level 2 incident resolution.we'll tell you what's not on the web. In our team, you will receive technical training to provide Level 2 support in incident resolution.
Service Desk support by phone (Spanish and English)Receiving and assigning tickets through the ticketing systemReceiving and assigning alerts/tickets through the monitoring toolResolution and management of Level 1 and Level 2 incidentsCommunication with customers/clientsWHAT DO WE NEED IN OUR TEAM? For this position, we are looking for a Service Desk Operator with experience and knowledge in:Microsoft Office applicationsLinuxTicketing tools/systemsNetwork communicationsThe following will also be considered an asset:Personalized career plan development, training and language learning support.
We can offer you a relocation package.
Competitive compensation with ongoing reviews, adaptable compensation and discount on brands.
Health, dental and accident insurance; free fruit and coffee, physical, mental and financialhealth training, and much more In our recruitment processes you will always have telephone and personal contact, face-to-face or online, with our talent acquisition team.

📌 Support / Service Desk Analyst (Madrid)
🏢 GMV
📍 Madrid