Your Mission Should You Choose To Accept It
:
At
The
Social
Hub
,
our
members
are
everything
. As
Member
Relations
Manager,
you
are
the
heartbeat
of
the
hub
,
the
person
who
knows
everyone
,
connects
the
dots
, and
makes
people
feel
like
they
truly
belong
.
You
build
real
relationships
,
spark
conversations
, and
turn
a
shared
space
into
a
thriving
community
,
both
online and offline.
You
are visible,
present
, and
trusted
,
whether
that's
on
the
floor
, at
an
event
,
or
inside
our
digital
community
.
This
role
exists
to
keep
our
members
engaged
,
loyal
, and
excited
to
be
part
of
something
bigger
.
You
lead a
team
,
shape
the
community
strategy
, and
give
members
a
voice
that
actually
gets
heard
.
If
people
naturally
gravitate
towards
you
and
you
love
bringing
others
together
,
you'll
feel
right
at home
here
.
In Case You Do Not Know Who, We Are (ahem):
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way,



this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going general.
What You'll Do
Build genuine relationships with members and actively connect them with each other
Be a constant presence on the floor, checking in, listening, and getting involved
Drive member loyalty and retention through standout experiences and personal attention
Manage and energize our digital community via the app
Gather feedback, read the room, and help shape the community strategy
Host member committees and turn insights into action
Handle tricky conversations with confidence and care
Lead and coach the Membership Hosts team
Bring global member programs to life at your hub
What You'll Have
You have at least 2 years of experience in community, hospitality, membership, or a people-facing role
You bring strong communication skills, written and spoken, in English and Spanish
You connect easily with people and genuinely enjoy building relationships
You are confident, outgoing, and comfortable speaking to groups
You stay calm under pressure and look for solutions, not problems
You prefer being on the floor over sitting behind a desk
You are flexible and happy to work evenings or weekends when the community is buzzing
You are based in Barcelona, and legally allowed to work in Spain
What Do Offer
The opportunity to work at a dynamic, multi-national company based in one of Europe's most exciting cities
We're not just another hotel - we're a game-changing innovator, challenging every convention and defining the future
The chance to learn and grow in your role with the potential for future growth
Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family

📌 Membership Relations Manager (Laza)
🏢 Socialhub®
📍 Laza