MET Group is building a technology-driven energy retail platform focused on a digital, customer-first model in Spain, with expansion to other European markets. The Head of Customer Operations will own the customer journey, service channels, and claims management, leading a team and AI-assisted support to deliver fast, compliant service.
The role requires 5–10 years of B2C customer operations leadership, fluency in Spanish and English, and hands-on experience with CRM/ticketing tools.
📌 Head of Customer Operations (Madrid)
🏢 Met Group
📍 Madrid
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