Field Service Engineer III (Philadelphia Metro Area, S. Jersey, Delaware)

Job Category: FSE TSE

Requisition Number: FIELD001603

- Posted : November 3, 2026
- Full-Time
- On-site

Locations

Showing 1 location

Description

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun

OPPORTUNITY SUMMARY

The Field Service Engineer III would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems. Thinking independently and working within the specified guidelines with minimal supervision, the FSE III will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Provide technical support of audiovisual, videoconferencing, and IT systems
- Diagnose audiovisual, videoconferencing, and IT related system problems
- Resolve system auto-generated Service Tickets
- Repair audiovisual, videoconferencing, and IT related systems, including re-terminating various cables
- Travel to up to 2 client sites per day, 8am-12pm & 1pm-5pm
- Provide remote end-user and concierge AV & IT system support
- Configure and program equipment for a various applications
- Interface with manufacturers to identify and resolve issues
- Make recommendations as to whether it is better to repair or replace a defective product




- Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information
- Deliver technical training and guidance to clients as well as Cenero personnel
- Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service
- Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence
- Clearly communicate complex technical concepts to peers, clients, and management
- Respond to notifications in a timely manner
- Maintain a positive work attitude, strong work ethic, and embrace a team centric environment

QUALIFICATIONS

- Bachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience
- At least two years of related experience and/or training; or equivalent combination of education and experience
- Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.
- General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols
- General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP
- General knowledge of computers (Windows based)



and office software
- Strong attention to detail and organizational skills are required
- Must be a self-starter with the ability to work independently or part of a team
- Strong time management, prioritization and both analytical and diagnostic skills are required
- Must possess exceptional written, oral and interpersonal communication skills
- Valid Driver's License with minimum of 3 years clean driving record
- Audiovisual installation and venue/event management experience is preferred
- Applicable manufacturertrainingsand certifications are preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

- CTS General Certification, preferred
- Crestron Toolbox and CTI-P101 Certificate or higher, preferred
- Other applicable industry certifications and training as required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

HEALTH BENEFITS AND PERKS

- Industry-leading healthcare coverage begins on your first day of employment. We offer a PPO or a HDHP which includes medical, dental, vision, and prescription coverage
- Contribute to your financial security with savings and a 401K Investment plan with company match
- Health Savings Account (HSA)
- Adaptable Spending Account (FSA)
- Dependent Care Spending Account (DCA)
- 100% Company paid Life insurance for employees
- 100% Company paid Short Term Disability
- Optional

📌 Field Service Engineer III (Gijón)
🏢 Cenero Sept 2026
📍 Gijón