2 days per week (Sunday and Monday), 4 hours per day, from 13 December 2026 to 5 April 2027

Position: Airline Representative - Air Transat

About the Role

The Airline Representative is responsible for ensuring that every flight is operated in full compliance with airline quality standards, operational procedures, safety requirements and local regulatory obligations.

The role acts as the airline's operational representative at the airport, coordinating all aspects of flight operations, supervising ground handling activities and ensuring the safe, efficient and punctual turnaround of aircraft. The Airline Representative serves as the key liaison between the airline, airport authorities, flight crews and service providers, ensuring operational excellence and adherence to Service Level Agreements (SLAs).

What Success Looks Like

- Flights operate safely, efficiently and in compliance with airline and regulatory requirements.
- Aircraft turnarounds are completed within scheduled timescales.
- Passenger check-in, boarding and baggage processes are managed effectively.
- Ground handling providers consistently meet contractual and SLA obligations.
- Operational documentation is accurate, complete and compliant.
- Delays, cancellations and irregular operations are managed professionally and effectively.
- Flight crews receive the support required to maintain operational continuity.
- Strong working relationships are maintained with airline, airport and handling partners.
- Operational costs are controlled without compromising safety or service quality.

Core Responsibilities

- Oversee passenger check-in operations.




- Ensure correct seat allocation and boarding procedures.
- Verify passenger travel documentation and compliance requirements.
- Monitor excess baggage payments and ancillary service processing.
- Ensure compliance with airline baggage policies and service standards.
- Coordinate and supervise all turnaround activities both landside and airside.
- Manage passenger disembarkation and boarding processes.
- Supervise aircraft refuelling, cleaning, catering and baggage loading activities.
- Monitor technical checks and ensure readiness for departure.
- Drive operational efficiency and optimise aircraft turnaround times.

Daily Operations Management

- Manage daily airline operations at the assigned airport.
- Oversee passenger services, baggage handling, cargo and mail activities.
- Support load control processes and operational coordination.
- Ensure compliance with operational procedures and airline standards.

Airport Slot & Flight Coordination

- Manage airport slots based on airline operational requirements.
- Coordinate with airport stakeholders to support operational efficiency.
- Monitor flight schedules and implement adjustments where required.

Operational Documentation & Compliance

- Control and monitor all operational and flight-related documentation.




- Ensure documentation accuracy and compliance with airline and regulatory requirements.
- Oversee the collection, distribution and retention of operational records.
- Ensure adherence to local, governmental and airline standards.

Operational Performance & Punctuality

- Monitor turnaround activities against performance targets.
- Coordinate corrective actions to minimise delays.
- Support on-time performance objectives.
- Ensure achievement of agreed service delivery standards.

Incident & Irregular Operations Management

- Manage operational disruptions including delays and cancellations.
- Coordinate passenger re-bookings and customer recovery activities.
- Escalate operational issues as required.
- Support business continuity during irregular operations.

Crew Support & Coordination

- Arrange crew accommodation and transportation when required.
- Manage documentation necessary for airport access.
- Ensure crew operational requirements are fulfilled before flight departure.
- Support compliance with airline and airport regulations.
- Monitor and evaluate ground handling performance.
- Compare service delivery against contractual obligations and operational requirements.
- Identify service failures and elevate issues for resolution.
- Ensure handling agents remain fully informed of airline procedures, passenger service expectations and ramp requirements.
- Monitor ground handler compliance with agreed SLAs.
- Review baggage delivery performance and irregular operation handling.
- Track and report service failures.
- Support correcti

📌 Airline Representative (Las Palmas de Gran Canaria)
🏢 CMAC Group
📍 Las Palmas de Gran Canaria