JOB SUMMARY: Welcomes and registers guests, establishes credit, directs guests. relays messages, answers questions and contributes to the overall experience.
SHIFTS:1st and 2nd shift necessaryFRONT DESK DUTIES:
- Welcomes guest by greeting, answering questions, responding to requests.
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
- Conveys information to guest by receiving/transmitting messages, mail, packages, etc.
- Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
- Maintains records by entering room and guest account data.
- Makes hotel and other reservations by checking availability and confirming requirements.




- Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.
- Performs all other duties as assigned by managementQUALIFICATIONS:
· Advance cashiering skills
· 1-2 years experience as a Front Desk Agent preferred
· Must possess strong organizational skill.
· Ability to multitask
· Ability to cope with stress, showing self-control during extreme situations
· PHYSICAL

REQUIREMENTS:
· Lift up to ten (10) pounds, unassisted
· Sit and/or stand for long periods.

Job Type
s: Full-time, Internship, ContractWork

Location:
In person

📌 Amministrativo/a Per Reception (Madrid)
🏢 Golden Mile Hotels
📍 Madrid