This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a (fluent English) Automation Specialist based in Spain.
This role focuses on transforming customer support operations into intelligent, scalable, and AI-driven systems that improve efficiency and customer experience. You will work at the intersection of process analysis, automation design, and AI application within real-world support environments. The position involves evaluating existing workflows, identifying inefficiencies, and designing data-driven automation strategies tailored to each client's technical stack. You will collaborate with integral clients and internal teams to implement solutions that streamline ticket handling, reduce operational friction, and enhance key support metrics. Acting as both an analyst and solution designer, you will translate complex operational challenges into clear, actionable automation roadmaps. This is a hands-on, client-facing role in a fast-paced, international environment where innovation in AI and support operations is central to daily work.
Accountabilities:
Conduct structured discovery and audit sessions to analyze client support operations, including workflows, SLAs, and performance metrics
Assess ticketing systems and customer support platforms such as Zendesk, Freshdesk, and Intercom for automation and AI maturity
Identify inefficiencies, bottlenecks, and optimization opportunities across support workflows and escalation paths
Design scalable automation strategies tailored to client business needs, systems, and operational goals
Recommend and map AI-driven solutions such as chatbots, NLP-based classification, auto-triage, and agent assist tools




Develop AI readiness assessments and implementation roadmaps outlining current gaps and future-state solutions
Translate technical insights into clear, structured, executive-ready recommendations for diverse stakeholders
Stay up to date with emerging AI technologies and best practices in customer support automation
Requirements:
Fluent English communication skills, both written and spoken
1+ year of experience in AI-driven automation, workflow optimization, or customer support transformation roles
Strong understanding of customer support operations, including KPIs such as CSAT, FCR, AHT, SLAs, and ticketing workflows
Hands-on experience with support platforms such as Zendesk, Freshdesk, or Intercom and their automation features
Knowledge of AI applications in customer support, including chatbots, NLP systems, and agent assist tools
Ability to conduct structured discovery sessions and analyze operational workflows and data patterns
Strong analytical mindset with the ability to identify inefficiencies and prioritize high-impact improvements
Experience designing scalable workflows and automation strategies aligned with business objectives
Excellent communication skills with the ability to simplify complex technical findings for non-technical stakeholders
Bonus: basic understanding of APIs, integrations, and support system architecture
Benefits:
Fully remote working model across Europe




Competitive compensation paid in USD
Flexible working arrangements aligned with business hours
International and inclusive work environment
Opportunity to work with leading global clients and modern support technologies
Strong focus on learning, development, and professional growth
Culture of trust, autonomy, and low administrative overhead
Referral rewards and additional internal recognition programs
Balanced workload designed to support sustainable performance and wellbeing
How Jobgether works:
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best
Why Apply Through Jobgether?
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recru

📌 (Fluent English) Automation Specialist (Málaga)
🏢 Jobgether
📍 Málaga