Company Description
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across
80+ countries
.
Job Description
We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with
complex vehicle issues
.
You'll be the escalation point when others can't fix it — helping reduce downtime and deliver
first-time-right repairs
.
What you'll do
Serve as the first point of contact for repair requests and technical questions from technicians.
Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools.
Support and guide repairs for OTA updates and basic troubleshooting for software updates.
Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.




Contribute to continuous improvement by following standardized workflows and proposing process improvements.
Qualifications
What you bring
Strong experience in
automotive diagnostics / technical support / workshop or field service
Proven ability to fix
complex electrical/electronic faults
Hands-on use of
OEM diagnostic tools
Confidence reading
wiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred
: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
Technical knowledge
Modern vehicle systems:
powertrain, ADAS, body electronics
Networks:
CAN / LIN / FlexRay
Diagnostic methods:
root cause analysis, guided diagnostics, flashing
Language
Working proficiency in Portugees and professional English required (written and spoken)
Additional European languages are a plus
Additional Information
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

📌 Automotive Technical Specialist (Málaga)
🏢 Msx International
📍 Málaga