About The Company At Smartness, we are building the future of hospitality tech. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.
As a Customer Success Manager at Smartness, you will not just manage accounts—you will drive revenue growth by ensuring customers extract maximum value from our platform. High-Volume Contact Management: Consistently manage a high number of daily customer interactions — including calls, video meetings, demo presentations, and other outreach in order to drive engagement and revenue growth.
Customer Engagement: Ensure full product adoption through proactive customer training, regular check-ins, and strategic business reviews.
Data-Driven Performance: Analyze customer behavior, product usage, and business data to pinpoint optimization opportunities and maximize customer lifetime value.
Collaboration with Sales & Product Teams: Work closely with sales, marketing, and product development teams to ensure a seamless customer experience and continuous improvements.
Constantly refine and improve customer success processes, including automating routine tasks and leveraging cutting-edge CS tools.
Experience: 3-5 years in a SaaS company in a CSM, Account Management, or Sales role, with a strong track record of upselling and cross-selling success.




Data Analysis Skills: Ability to analyze customer data, track KPIs, and develop action plans to optimize growth opportunities.
CRM Proficiency: Experience using CRM tools (Salesforce, HubSpot, etc.) A deep understanding of customer success methodologies and the ability to turn customer needs into revenue opportunities.
Language Skills: German as a mother tongue, with English proficiency at a C1 level. Additional languages (Portuguese, French) are a plus.
A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.
Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.
Remote working.
Competitive compensation with performance-based incentives. For our Customer Success team, we typically offer an OTE package ranging from €28,000 to €45,000 annually for the Italian market, and from €36,000 to €52,000 annually for the DACH market, depending on experience, customer management skills, industry knowledge, and expected impact. The OTE includes both a fixed salary and a variable component linked to individual performance, customer retention, and growth objectives. For candidates with exceptional experience in customer success, account management, or client strategy, we may consider compensation packages beyond the standard range.
We work much harder than most companies out there.

📌 Customer Success Executive (Hybrid) (Permanent)
🏢 Smartness
📍 La Mancha