As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants.
This role demands good communication and a desire to deliver exceptional client service.
Job ResponsibilitiesProvide excellent customer service via email and phone at 1stand 2ndlevel responseEscalate unresolved issues to 2ndand 3rdline support teamsInteract with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)Provide ad-hoc training and education to users as well as contribute to Knowledge base articlesMaintaining contact with customers throughout the ticket life cycleIdentify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
Required Qualifications, Capabilities and

Skills:
Fluent in Czech, Swedish or any other European languageExcellent Customer Service skills in telephone and email etiquetteStrong problem solving skills.
Client focus,



interpersonal skills and ability to networkProactivity and Continuous Improvement mindset.
Maintains highest level of technical skill in field of expertise.
This position requires a high degree of discretion and judgement.
Passion for learning new things every day and a continuous improvement mindsetWillingness to be versátil, this is a Monday to Friday role with a fixed schedule.
Occasional flexibility may be required on an exceptional basis to support business needs.
The team typically works on local bank holidays in line with operational coverage requirements.
Preferred Qualifications, Capabilities and

Skills:
University degree in Economics, Finance or equivalent work experience desired.
Experience in Customer Service role, preferably in the Financial Services or Software industry.
Experience with Contact Center solutions#J-*-Ljbffr

📌 Workplace Solutions (Madrid)
🏢 Jp Morgan Chase
📍 Madrid