Marketing Intern – Madrid Boutique
Starting September ****
About the role
We are looking for a motivated
Marketing Intern
to support the
Madrid Boutique
team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations.
What impact you can create at CHANEL:
CLIENT ENGAGEMENT
Monitor and track Fashion Advisors' clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement.
Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries.
EVENTS & CLIENT VIC EXPERIENCE
Support the planning and execution of boutique events and projects, enhancing the overall client experience.
Support preparing client's VIC experience and travel itineraries.
CLIENT EXPERIENCE
Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues.
Identify opportunities to elevate the customer experience and proactively recommend improvements.
Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations.
CLIENT INTELLIGENCE & ANALYSIS




Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes.
Assist the boutique team in maintaining a high-quality and accurate client database.
Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives.
You are energised by
Working in a
dynamic, collaborative environment
where your contributions matter.
Participating in
creative projects
that enhance the client experience & team engagement.
Learning about
luxury retail marketing, clienteling, customer experience and boutique operations.
What you will bring
BA in
Marketing, Business Administration, or a similar field
Advanced user of
Microsoft Office Packge
Fluent in
Spanish and English
Proactive, detail-oriented, and organised
, able to anticipate needs
Strong
interpersonal and communication skills
to collaborate with colleagues and external partners
Passion for
fashion, luxury, and client-centric experiences
Eligibility to formalize an internship agreement
with educational institution
What CHANEL can offer you
Hands-on experience in
luxury boutique marketing
Exposure to
campaigns, events, customer experience, client intelligence and clienteling strategies
Opportunity to
develop project management, communication, and analytical skills
Insight into
CHANEL

📌 Marketing Intern- Madrid Boutique
🏢 Chanel
📍 Madrid