IT Infrastructure & Support Manager / Technical Project Manager
Toledo, Spain (100% Onsite)
Initial 6-Month Contract | Likely Extension
We are seeking an experienced IT Infrastructure & Support Manager to lead local IT operations at our Toledo site.
The successful candidate will manage support and infrastructure teams, oversee daily IT service delivery, coordinate priorities, and act as the key liaison between the local operation and the central IT team in France.
Responsibilities
Lead and manage a local team of 6 IT professionals (4 Support Engineers and 2 Infrastructure Engineers)
Coordinate and prioritize daily support and infrastructure activities
Provide technical and operational leadership for IT service delivery
Manage incident, problem, and escalation processes
Monitor team performance and ensure service levels are achieved
Act as the primary point of contact between the Toledo site and the French IT organisation
Support decision-making, issue resolution, and operational governance
Oversee local IT infrastructure operations including networking, switching, and firewall environments
Manage end-user support services covering retail applications, checkouts, POS systems, and WiFi kiosks
Drive progress on local technical projects and operational improvements
Participate in weekend on-call support rotations when required
Report operational status, risks, and priorities to senior stakeholders
Technical Environment
End User Support
Point-of-Sale (POS) Systems
Retail Applications
WiFi Kiosk Technologies
Network Monitoring




Cisco / Enterprise Switching
Firewall Administration
IT Service Management
Incident & Problem Management
Experience
Proven experience leading IT Support and Infrastructure teams
Strong background in IT Operations, Service Delivery, or Infrastructure Management
Experience managing support environments with high ticket volumes
Good understanding of enterprise networking, switching, and firewall technologies
Experience coordinating technical teams and third-party providers
Ability to prioritize workloads and manage multiple concurrent issues
Strong stakeholder management and communication skills
Experience working within an international organisation
Preferred Experience
Retail IT or store technology environments
POS and checkout system support
ITIL Service Management practices
Infrastructure project delivery
Multi-site support environments
Language Requirements
Spanish (Fluent) - Essential
English (Fluent) - Essential
French - Highly Desirable
Delivery
Effective management of local support and infrastructure teams
Improved prioritisation and resolution of incidents
Strong communication between the Toledo site and French headquarters
Delivery of stable, reliable IT operations
Enhanced user satisfaction and service performance
Suitable Backgrounds
IT Operations Manager
IT Infrastructure Manager
IT Service Delivery Manager
Technical Project Manager
Infrastructure Team Lead
IT Support Manager
End User Services Manager
Site IT Manager
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📌 Technical Project Manager (Toledo)
🏢 Ithr Group
📍 Toledo