OverviewIn this role you will drive the operational and commercial execution of the Scaled Accounts merchant portfolio across Europe for Openbank Pay.
You'll align cross?functional teams to onboard, activate, and optimize small merchants while tracking performance and profitability.
The position focuses on scaling acquisition, activation, and efficiency across a growing payments platform within a fintech environment backed by Santander.
You'll work in a fast?paced, international setting with a strong impact on merchant success and financial metrics.
Compensaciones / Beneficiosdynamic and agile company
international expansion opportunities
competitive remuneration
growth within the group
international projects
excellent work environment
ResponsabilidadesExecute acquisition, onboarding and activation initiatives for small merchants
Monitor merchant performance and implement corrective actions where needed
Support growth initiatives and campaign rollouts across the portfolio
Ensure smooth onboarding processes and coordination with Operations and Tech




Monitor SLA compliance and operational KPIs; escalate and resolve bottlenecks
Track volumes, margins, approval rates and risk indicators at merchant level; support P&L; monitoring
Prepare structured reporting for Director Scaled Accounts
Contribute to automation and standardization initiatives; identify process inefficiencies
Support documentation and playbook creation for repeatable execution
Requisitos principales6+ years of experience in commercial operations, merchant management or fintech partnerships
Strong operational mindset with ability to execute at pace
Good understanding of digital lending, payments or embedded finance
Analytical skills and KPI-driven approach
Fluent English
Nice to have: experience with CRM or merchant performance tools
Nice to have: exposure to pan-European merchant portfolios
Nice to have: background in scalable commercial models
analytical mindset
execution at pace
collaboration with internal teams
CRM
merchant performance tools
data analysis

📌 Key Account Manager (Madrid)
🏢 Grupo Santander
📍 Madrid