Employment Type:Full-time | Permanent ContractExperience:1–3 yearsLanguages:Fluent German (C1) and English (B2)About the OpportunityLocation:BarcelonaEmployment Type:Full-time | Permanent ContractExperience:1–3 yearsSalary:€30,000–€35,000 gross/year + variable compensationLanguages:Fluent German (C1) and English (B2)We are looking for a proactive and customer-oriented1st Level IT Service Desk Specialist with fluent Germanto join a well-established international company.
This is a permanent position offering long-term stability, professional development, and the opportunity to grow within an international IT organisation.
You will be responsible for providing first-line IT support to employees, managing technical incidents and service requests, and ensuring the smooth operation of the company's IT equipment and business applications.
The ideal candidate combines hands-on IT support experience, excellent communication skills, and a genuine passion for helping users solve technical problems.

Key Responsibilities
IT Service Desk & User SupportAct as the first point of contact for employees requiring IT support, particularly German-speaking users.
Provide 1st Level support for hardware, software, operating systems, and enterprise applications.
Diagnose and resolve common technical issues related to computers, laptops, printers, peripherals, and workplace IT equipment.
Assist users with login issues, password resets, account access, connectivity problems, and basic software troubleshooting.
Support employees with Microsoft 365, Windows environments, and standard workplace IT tools.
Provide basic functional support for business applications such as Salesforce Sales Cloud, Service Cloud, and other enterprise systems.
Escalate more complex technical issues to 2nd Level Support or specialised IT teams.




Ticket Management & Incident ResolutionReceive, register, classify, prioritise, and manage IT support tickets through an ITSM platform, preferably ServiceNow.
Monitor ticket queues and ensure incidents and service requests are handled within agreed service-level agreements (SLAs).
Take ownership of assigned tickets, following them through to resolution or appropriate escalation.
Document incidents, troubleshooting actions, solutions, and user communications.
Keep users informed about ticket status and expected next steps.
Coordinate with internal IT departments and external service providers when required.
Identify recurring problems and contribute to improving support processes.
IT Equipment & Asset ManagementSupport the installation, configuration, preparation, and maintenance of company IT equipment.
Assist with the deployment and replacement of laptops, desktops, monitors, printers, and other IT peripherals.
Manage the allocation, collection, and tracking of IT equipment assigned to employees.
Maintain accurate records of IT assets, equipment inventories, and hardware assignments.
Support IT onboarding and offboarding processes, including preparing equipment and coordinating user access requests.
Assist with hardware-related incidents, equipment replacements, and coordination with suppliers or technical service providers.
Ensure IT equipment is properly documented and managed according to internal company procedures.




Continuous Improvement & CollaborationMaintain and update IT support documentation, troubleshooting guides, and knowledge-base articles.
Identify opportunities to improve user experience and IT service delivery.
Collaborate with international IT colleagues and business departments.
Contribute to the standardisation of IT support procedures and service quality.
Required Qualifications1–3 years of experiencein IT Service Desk, Helpdesk, Desktop Support, or a similar IT support position.
Fluent German (minimum C1), both spoken and written.
Good professional English (minimum B2) .
Practical experience troubleshooting hardware, software, and common end-user IT issues.
Experience managing IT support tickets using ServiceNow, Jira Service Management, or similar platforms.
Good knowledge of Windows operating systems, Microsoft 365, and standard workplace IT applications.
Familiarity with the installation, configuration, and maintenance of laptops, desktops, and peripherals.
Basic understanding of IT asset management and equipment inventory processes.
Ability to prioritise tasks, manage multiple incidents, and follow structured support procedures.
Strong interpersonal skills, customer orientation, and a proactive problem-solving attitude.
IT-related vocational training, technical qualification, or equivalent professional experience.

What We Offer
Join a well-established international company that values its employees and offers a stable working environment with opportunities for professional growth.
Permanent employment contractwithin an international company.
Competitive

salary:
€30,000–€35,000 gross per year, plus variable compensation.
Meal vouchers / Restaurant allowance(Ticket Restaurante).
Adaptable compensation plan(Retribución Flexi

📌 1St Level It Service Desk Specialist – German Speaking (Madrid)
🏢 Humansforce
📍 Madrid