Company Description
Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since ** and is part of the MDAX stock market index.
Job Description
If you're here, it's because you're looking for an
exciting ride
.
A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.
Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than ** cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes
.
And this is where your ride starts.
YOUR MISSION
Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development.




We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy.
In this role, you will be responsible for delivering data-driven insights, building detection frameworks and dashboards, and ensuring that our global integrity standards are consistently met and enforced. Your work will be central to reducing malicious activity (such as abuse of cancellations, account sharing, GPS spoofing, and payment abuse) and to guaranteeing that Glovo's fleet remains fair and secure.
THE JOURNEY
Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement.
Proactively address key courier-related challenges at local, regional, and general levels.
Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights.
Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions.
Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities.
Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution.
Collaborate cross-functionally with Operations, Fraud Prevention, Product,



and Data teams to align strategies and ensure impact.
Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence.
Qualifications
WHAT YOU WILL BRING TO THE RIDE
Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain.
+3 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must).
Strong analytical and coding skills: Good in SQL and Excel proficiency (or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,...).
Strong strategic vision and business mindset.
Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions.
Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset.
Exceptional verbal and written communication skills (English is a must)
Proactive, organized, and obsessed with detail.
Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
An enticing equity plan that lets you own a piece of the action.
Top-notch private health insurance to keep you at

📌 Strategy & Operations Analyst (Laza)
🏢 Glovo
📍 Laza