Customer Service SpecialistAsegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.
Madrid MedtronicThis role follows a hybrid work arrangement, with a combination of office-based and remote work.
Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.
Primary ResponsibilitiesAct as a subject matter expert for complex customer inquiries, operational processes, and escalated issuesManage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and qualityPartner with internal stakeholders to resolve complex customer and operational mattersIdentify opportunities to improve processes, simplify workflows, and implement sustainable solutionsParticipate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activitiesSupport compliance with company policies, procedures, and quality requirementsAnalyze operational data and performance trends to identify opportunities for improvementSupport knowledge-sharing, onboarding, and training activities across the Customer Care teamRequired QualificationsHigh School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support,



or a related environmentProfessional proficiency in English and French both written and verbalExperience managing complex customer situations, escalations, or cross-functional operational processesExperience analyzing operational data and applying insights to support improvementsProficiency with Microsoft Office applications, including Outlook, Excel, and WordDesired QualitiesExperience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industriesExperience using ERP/CRM systems such as SAP or SalesforceAdditional language skillsExperience participating in projects, business transformation initiatives, or system implementationsExperience supporting continuous improvement or operational excellence initiativesMedtronic is committed to safeguarding equal employment opportunity and provides reasonable accommodations for qualified individuals with disabilities.
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Professional Customer Excellence (Madrid, Spain)Spain, MadridFull timeLocation: Madrid, SpainWe are looking for a professional with strong customer service, logistics and export process knowledge to manage end-to-end order fulfilment, data management, and cross-functional collaboration.
xqysrnh Fluency in Spanish and English is preferred; additional European languages are advantageous.

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