Customer Service Specialist
Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.
Madrid Medtronic
This role follows a hybrid work arrangement, with a combination of office-based and remote work.
Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.
Primary Responsibilities
Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues
Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality
Partner with internal stakeholders to resolve complex customer and operational matters
Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions
Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities
Support compliance with company policies, procedures, and quality requirements
Analyze operational data and performance trends to identify opportunities for improvement
Support knowledge-sharing, onboarding, and training activities across the Customer Care team
Required Qualifications
High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment




Professional proficiency in English and French both written and verbal
Experience managing complex customer situations, escalations, or cross-functional operational processes
Experience analyzing operational data and applying insights to support improvements
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Desired Qualities
Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
Experience using ERP/CRM systems such as SAP or Salesforce
Additional language skills
Experience participating in projects, business transformation initiatives, or system implementations
Experience supporting continuous improvement or operational excellence initiatives
Medtronic is committed to safeguarding equal employment opportunity and provides reasonable accommodations for qualified individuals with disabilities.
For more information, visit our careers pages.
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We are looking for a professional with strong customer service, logistics and export process knowledge to manage end-to-end order fulfilment, data management, and cross-functional collaboration.
xkdbapo Fluency in Spanish and English is preferred;
additional European languages are advantageous.

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