Customer Service Representative — Banking (German + Spanish) | Madrid / Valencia, Spain
Banking never sleeps — and neither does this team. We're looking for a German and Spanish-speaking Customer Service Representative to join a dynamic on-site banking support team across two of Spain's most vibrant cities. If you bring precision, warmth, and a flair for languages, this role was made for you.
Key Responsibilities:
Handle inbound customer contacts in German for a leading banking client via phone, email, and chat
Assist customers with account queries, transactions, complaints, and general banking services
Work across rotating shift patterns — morning (07:*:00), afternoon (14:*:00), or night (22:*:00, Madrid only)
Maintain rigorous accuracy in case logging and follow escalation protocols
Uphold the highest standards of professionalism on every customer interaction
Stay current on banking products, services,



and compliance guidelines
What We're Looking For:
German at native or near-native level (mandatory)
Spanish at B2 level or above
Comfortable committing to rotating shifts, including nights if based in Madrid
Based in or relocating to Madrid or Valencia — on-site role
Customer service experience in banking or financial services is a strong advantage
Structured, reliable, and calm under pressure
Why Join?
Join a high-standard banking support team in one of Europe's most dynamic countries — where your German fluency is your greatest professional asset and your career can develop in a structured, rewarding environment.
Apply Now:
Send us a message telling us why you're the right fit — that's all it takes to get started.

📌 Customer Service Representative (Madrid)
🏢 Cross Border Talents
📍 Madrid