At Vueling, we connect people, places and opportunities ?? As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year.
With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years.
Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Mission Lead and continuously develop Vueling's Customer Service 24/7 organization, ensuring the team is well-trained, coordinated and equipped to anticipate customer needs, respond effectively to changing situations and deliver consistent,



customer-focused support whenever it can make a difference to the customer experience, with a particular focus on disruption management and recovery.
Drive the consistent implementation of service improvements, operational procedures and new ways of working, while identifying and communicating the needs required to improve the tools, technologies and processes that support the team.
Ensure the organization continuously learns from operational experience and evolves its capabilities to deliver better customer outcomes, build loyalty and protect Vueling's brand, while optimizing recovery expenditure and maintaining an efficient operation.
Tasks

📌 Manager Customer Service (Barcelona)
🏢 Vueling
📍 Barcelona