OverviewIn this role you act as the voice of the customer, translating insights into actions that improve outcomes and experience.
You drive value realization by helping customers achieve desired business results and maximize their Unit4 investment.
You'll boost product adoption through guided engagements and success planning, while identifying new sales opportunities in collaboration with Sales.
You'll manage risk, lead executive conversations, and ensure cross-functional alignment to deliver customer value at scale.
Compensaciones / Beneficiosculture built on trust and accountability
remote working opportunities
Flexible Leave Paid Time Off
Global Wellbeing Days
growth opportunities
supportive mentors and colleagues
ResponsabilidadesBe the voice of the customer and advocate for customer concerns and opportunities
Drive customer value realization to help customers achieve their business outcomes and maximize Unit4 investment
Increase product adoption and maturity through success planning, guidance, and value-added engagements
Identify and drive new sales opportunities (upsell/cross-sell) with qualified leads in collaboration with Sales
Act as the primary point of contact within Customer Success, managing risk and supporting retention
Develop and maintain success plans aligned to customers' strategic objectives, milestones, and outcomes




Lead executive business reviews and strategic conversations with C-level stakeholders and management teams
Ensure customer goals, challenges, and value drivers are communicated across Product, R&D;, Support, and Sales teams
Requisitos principalesPassion for building strong customer relationships that drive retention of ARR and expansion opportunities through CSMQLs
Ability to translate customer goals into actionable success plans and track progress toward value realization
Adaptable, curious, accountable, and collaborative with diverse stakeholders
Excellent communication and relationship-management skills; fluent in English, Dutch/Swedish (verbal and written)
Responsible for retention and churn management across the region; contribute to integral retention objectives
Drive adoption and utilization of the Success4U program
Clear communicator with professional presence, empathy, and enthusiasm
Ability to influence and build trust across teams
Experience in a customer-facing role focused on driving customer value in a cloud software environment
Technically literate and familiar with customer engagement technologies, best practices and trends
Experience in ERP, HCM and/or financial planning software industries is a plus
Willingness to travel up to 20%
Relationship management
Communication
Empathy
Customer engagement technologies
Best practices in customer success and value realization
Understanding of cloud software environments

📌 Customer Success Manager (Granada)
🏢 UNIT4 Group
📍 Granada