Our client, WhatJobs Direct , is searching for a dedicated and multilingual Customer Support Specialist to enhance their team in Málaga, Andalusia, ES . This position is pivotal in ensuring our customers receive prompt and effective assistance, fostering positive relationships and brand loyalty. The adecuado candidate possesses exceptional communication skills and a genuine desire to resolve issues. Located in the vibrant city of Málaga , this role is essential for our operations and offers a fantastic opportunity to grow within a respected company. We are committed to providing a supportive work environment where your contributions are valued. This role requires a full-time commitment, working from our office premises in Málaga . We are looking for individuals who are proactive, detail-oriented, and committed to excellence in customer service. Your role will directly impact customer satisfaction and the overall success of our client's services. We believe in empowering our team members to achieve their full potential.

About the Role

Our client, WhatJobs Direct , is searching for a dedicated and multilingual Customer Support Specialist to enhance their team in Málaga, Andalusia, ES . This position is pivotal in ensuring our customers receive prompt and effective assistance, fostering positive relationships and brand loyalty. The ideal candidate possesses exceptional communication skills and a genuine desire to resolve issues. Located in the vibrant city of Málaga , this role is essential for our operations and offers a fantastic opportunity to grow within a respected company. We are committed to providing a supportive work environment where your contributions are valued.



This role requires a full-time commitment, working from our office premises in Málaga . We are looking for individuals who are proactive, detail-oriented, and committed to excellence in customer service. Your role will directly impact customer satisfaction and the overall success of our client's services. We believe in empowering our team members to achieve their full potential.

Key Responsibilities

- Handle incoming customer inquiries via phone, email, and chat in English and French.
- Provide accurate information regarding our services, products, and account-related matters.
- Diagnose and resolve customer complaints and issues in a timely and professional manner.
- Process customer requests, such as account updates or service changes.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with technical support and sales teams to address complex customer needs.
- Contribute to team goals by achieving performance targets for customer satisfaction and response times.
- Proactively identify opportunities to improve the customer experience.
- Follow communication protocols and company guidelines meticulously.

Requirements

- High school diploma required; further education is a plus.
- Demonstrated experience in a customer-facing role.
- Excellent proficiency in both written and spoken English and French is essential.
- Strong verbal and written communication skills.
- Proficiency with common office software and CRM systems.
- Ability to work independently and as part of a team in Málaga .
- Exceptional problem-solving skills and a customer-centric mindset.
- High level of attention to detail

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