OverviewIn this Global Customer Support role, you will deliver technical support for automation and analytical systems, and lead training initiatives across global teams.
You'll develop blended learning solutions, support international deployments, and assist with IT-integrated diagnostics.
You'll work with cross-functional groups to ensure reliable operation of Roche systems in labs worldwide.
This role offers international collaboration and hands-on impact on lab performance and patient care.
ResponsabilidadesProvide technical support for automation systems (px*, CCM, BLIM) and analytical platforms (cobas ***, cobas pro, etc.)
Develop and deliver target-specific blended learning courses and e-learning content
Provide onsite support to customer laboratories globally and liaise with manufacturers on projects
Integrate IT solutions across different infrastructures and manage global implementations
Collaborate with internal and external partners on various projects
Travel up to 30% for onsite training and support
Ensure product support meets worldwide distribution requirements
Address complex software and application-related issues to ensure lab instrument availability




Requisitos principalesUniversity/college education with a focus on science/technology/IT (e.g. medical technology, chemistry, biology, biotechnology, bioinformatics)
Minimum 3 years of experience as a product specialist or in a diagnostics lab environment
Minimum 1 year of experience supporting workflow instruments (p**) or cobas */cobas pro solutions
Strong experience with lab networks/IT infrastructure (e.g. navify Lab operations, nLO, middleware, host systems)
Proven ability to support integrated solutions across general implementations
Experience in developing and delivering customer training in English
Familiarity with digital learning and distance coaching is a bonus
Customer-service oriented with excellent communication and intercultural skills
Willingness for frequent travel (~30%)
Service-oriented
Strong communication and teamwork
Intercultural awareness
Experience with diagnostic instrument support (cobas *, cobas pro, p****)
IT infrastructure and lab networks (navify Lab operations, middleware, host systems)
Training design and delivery (blended learning, e-learning)

📌 Support & Training Senior Specialist (It / Application) (Barcelona)
🏢 Roche
📍 Barcelona