At Lighthouse, we're on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential. Backed by $370 million in series C funding and driven by an unwavering passion for growth, we've welcomed five companies into our journey and have surpassed $100 million in ARR in ****. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. You will manage the complete onboarding journey for new customers, from the technical integration of our BI and PMS integrated products to providing comprehensive training. Implement and integrate our products for new hotel clients, ensuring seamless connectivity, system configuration, report scheduling, and troubleshooting for smooth onboarding. Escalate complex technical issues to the Data Engineering team, facilitating prompt resolution and ensuring the highest level of support for our clients. Train and empower clients to effectively use our platform through engaging video calls and clear communication. Manage a dynamic portfolio of * client onboardings simultaneously, guiding them through various stages of the implementation process. Serve as the client's trusted advisor, translating complex technical information into easy-to-understand guidance. Collaborate with the Product Integration Management (PIM) team to troubleshoot and resolve technical issues, ensuring data integrity and system performance.



Ensure a smooth handover of successfully onboarded clients to our Customer Care or Account Management teams. We see the direct impact of our work as we help hotels improve their systems and leverage better data. We own the entire onboarding process for our integrated products, from the first technical connection to the final user training. We are also a mix of technical experts and skilled communicators who thrive on problem-solving and helping our clients succeed. Flexible working environment: Work from home or at one of our integral offices. Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. Wellbeing support: Comprehensive health insurance: High-bar, friendly, creative, and passionate colleagues. Workshops, frameworks, tools, training, and processes to realize your full potential. Hands-on experience with the integration of software systems, such as Property Management Systems or Business Intelligence tools. Strong organizational skills with the capacity to manage multiple projects and clients concurrently. Strong knowledge of the hospitality industry, including hotel operations and property management, sales and revenue systems. Full professional proficiency in English. Fluency in an additional language, particularly Spanish or German. Property Management Systems (PMS) like Opera, Business Intelligence (BI) tools, Jira, Confluence, Slack. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. LI-Hybrid

📌 Customer Service Representative Homeoffice (España)
🏢 Lighthouse
📍 España