Olala seeks a strategic, guest-obsessed Customer Care Manager to lead a team of 4 at our Barcelona HQ. You will safeguard and elevate the guest experience across Hotels, Vacation Rentals, and F&B;, guiding strategy, operations, and technology-enabled service excellence.
You will work cross-functionally with Ops, Tech, Sales, Revenue, Marketing, Product and F&B; to translate insights into action, optimize performance and foster loyalty across our general portfolio.
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📌 Guest Experience Director: Hotels, Rentals (España)
🏢 Olala!
📍 España