We are looking for an experienced Salesforce Service Cloud Consultant for a fully remote freelance assignment in an existing Salesforce environment. The project focuses on implementing standard Salesforce Service functionality, initially around case management and the in-house service process. A later phase in 2027 is expected to include Salesforce Field Service for customer sites. Expected workload is flexible, approx. 5–15 hours per week. Required

experience:
* Cases, Web-to-Case and Email-to-Case
* Work Orders, spare parts, Service Contracts and Entitlements
* Assets, Products, Price Books and Knowledge
* Flows, emails/templates, reports and dashboards
* Data migration from systems such as Zendesk and AX Nice to have:
* Visualforce, Apex and LWC
* Salesforce Field Service and Experience Cloud We are looking for a pragmatic, hands-on consultant who can work independently and help move the implementation forward using standard Salesforce functionality where possible. Fully remote. Freelance. Versátil part-time setup.

📌 Salesforce Service Cloud Consultant (Ceuta)
🏢 NeedConsult
📍 Ceuta