Position: Payroll Delivery Specialist, France

Location:
Spain (fully remote), hybrid working options available in Granada.
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Join us on a journey of endless possibilities At Strada, possibility isn't just a promise
- it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you'll build a fulfilling future
- working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology
- helping organizations grow and enabling workforces to perform at their best. Learn more at About the jobAbout the jobResponsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines. Whilst also working with management to provide the best service to our clients by delivering their functional and technical expertise support to a selection of clients Main Responsibilities Support Managers with client ensuring all information is accurate and provided on time Provide support and guidance for all implementations and go lives Provide daily functional support to the teams, to support the successful delivery of payrolls Responsible for the maintenance of the Client Solution workbook Responsible for the updating,



maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation Ensure and Sign Off System Maintenance Testing Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed Support Year End Ability to recognize and deal appropriately with sensitive and confidential information Proactively identify upsell opportunities Support Management with the resolution of client escalations, along with lessons learnt, and upskill and develop team members.
Main ResponsibilitiesSupport Managers with client ensuring all information is accurate and provided on timeProvide support and guidance for all implementations and go livesProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for the maintenance of the Client Solution workbookResponsible for the updating,



maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentationEnsure and Sign Off System Maintenance TestingSupport the review of the Statement of Works before its shared with the Client to ensure its fit for purposeResponsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigateWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmesResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededSupport Year EndAbility to recognize and deal appropriately with sensitive and confidential informationProactively identify upsell opportunitiesSupport Management with the resolution of client escalations, along with lessons learnt, and upskill and develop team membersKey Criteria to monitor performanceAdherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsAdoption of innovation initiativesReduction of client escalations through knowledge transfer to both the client and payroll teamDemonstrate professionalism and act responsiblyRequired experience Professional /Job ExperienceStrong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payrollAbility to identify and mitigate risksStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a integral and fast paced environmentAttention to detail, and excellent written and verbal skillsAbility to

📌 Payroll Delivery Specialist (Madrid)
🏢 Strada
📍 Madrid