On behalf of a prestigious high luxury brand, we are recruiting the following profile: CRM MANAGER – IBERIA & GREECE / HIGH LUXURY BRAND / MADRID

Responsibilities:
* Develop and implement CRM and clienteling strategies across Spain, Portugal and Greece, ensuring consistency with the brand's integral objectives.
* Monitor and analyse clienteling KPIs and performance across the three markets, identifying trends, opportunities and areas for improvement.
* Drive initiatives aimed at strengthening client relationships, increasing customer loyalty and maximising client lifetime value.
* Work closely with boutique teams to develop and implement effective clienteling activities and ensure consistent execution across markets.
* Support and engage retail teams in the adoption of CRM tools, clienteling practices and customer engagement initiatives.
* Coordinate CRM activities, campaigns and clienteling initiatives across the region, ensuring effective planning and execution.
* Visit boutiques across the three markets to support teams on the ground,



share best practices and monitor implementation.
* Participate in client events and other relevant initiatives aimed at enhancing customer engagement and brand loyalty. The ideal candidate will have the following skills, knowledge and

experience:
* Excellent command of English and Spanish, both mandatory.
* Previous experience in CRM, clienteling or customer relationship management, preferably within the luxury industry.
* Strong analytical skills and confidence in working with KPIs and performance metrics.
* Excellent organisational and planning skills, with the ability to independently manage multiple markets.
* Strong interpersonal and communication skills, with the ability to collaborate effectively with boutique and retail teams.
* Business-driven mindset, proactive approach and strong focus on client engagement and commercial performance.
* Willingness to travel extensively across Spain, Portugal and Greece.

📌 Crm Manager (Madrid)
🏢 SIDLER
📍 Madrid