Job Description
Job Ref ID: JR**
* YOUR MISSION Own how our agent teams work and how we define, measure and improve assortment quality across a catalog of +10 million products.
You will build the Agent Operating Model and the Enrichment framework that turn agent capacity into a more accurate, consistent and complete assortment, at speed and scale, so that what millions of users see every day on Glovo is right.
THE JOURNEY Act as Agents Manager: all agents across the two hubs report to you; you own their performance management, coaching and day-to-day follow-up together with the hub Leads, and define how ~26 agents are split between Ops and Enrichment Define performance metrics per agent and per hub (accuracy, quality, productivity, rework), run the feedback and coaching cadence and report on it weekly Quantify the business impact of the Agent Hubs, identify potential savings and build the yearly headcount plan; identify which tasks can be automated or AI-assisted Define what "good assortment" means per category, run the gap analysis (tooling, training, data, automation) and work with the Senior PM of PIM Cleanup

📌 Senior Project Manager (Barcelona)
🏢 Glovo
📍 Barcelona