05 nov
|
Met Group
|
Madrid
MET Group is launching MET Retail, bringing energy directly to households with a technology-driven retail platform.
We seek a Head of Customer Operations to own the end-to-end customer journey across Spain at launch and across Europe later.
You will design the omnichannel service model, build the ticketing operation, and drive AI-enabled, compliant and measurable support.
Lead a growing team, define processes, SLAs and tooling, and collaborate with Growth, Offering, Operations and Finance to
#J-*-Ljbffr
📌 Head Of Customer Ops: Service, Engagement (Madrid)
🏢 Met Group
📍 Madrid