Role Description We are looking for the very Top Talent…and we would be delighted if you were to join our team More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are looking for an experienced Service Security Manager with 4+ years of experience in managed security services (MSSP/SOC) in a client-facing role. Strong knowledge of SOC operations, incident and change management, SIEM/SOAR, SLAs and security frameworks is essential. The adecuado candidate will have excellent stakeholder management skills and the ability to engage confidently with CISOs and IT leadership. Location
• Remote, Spain.
• Candidates based in Madrid preferred (occasional client visits and in-person reviews) Schedule
• Monday to Friday, business hours.
• Occasional out-of-hours support for critical incidents Languages
• English C1
• Spanish native or equivalent ROLE PURPOSE
• Single point of contact (SPOC) and security advisor for a portfolio of up to 12 enterprise clients, or one dedicated key account
• Owns service governance for a managed SOC service: SLAs, reporting, critical incidents, changes, risks and improvement
• Service management role, not a SOC analyst role: no triage, threat hunting or SIEM administration

Key Responsibilities
• Major incidents: coordinate communication across client, SOC and vendors; deliver post-incident reports (root cause, impact, actions)
• Service governance: run monthly operational and executive service reviews; issue minutes with actions, owners and dates
• SLA/KPI management: track SLAs, flag deviations proactively, produce monthly service reports and dashboards
• Service requests:



qualify, prioritise and close; route out-of-scope needs as new business opportunities
• Change management: assess impact on security posture, communicate windows and risks, verify results
• Risk and action tracking: maintain action log and operational risk register
• Continual improvement: review client security posture, propose improvements and build the service roadmap
• Stakeholder management: build trusted relationships with CISOs and IT leadership; regular client visits
• Backup: act as backup SSM for peer portfolios Requirements
• 4+ years in managed security services (MSSP/SOC) in a client-facing role: Service Delivery Manager, TAM, Security Service Manager or similar
• Proven experience in incident, major incident, change, risk and service level management
• Solid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint security
• Executive communication: leading steering committees and writing executive reports
• Able to diagnose issues in real time and discuss them technically with client CISOs CERTIFICATIONS Preferred
• CISM
• CISSP
• ISO/IEC 27001 Lead Auditor or Lead Implementer
• ITIL 4 Foundation or higher Required After Joining
• Google SecOps certification within 3 months (company-funded) METHODOLOGIES AND FRAMEWORKS
• ITIL 4 (incident, problem, change, service level, continual improvement)
• MITRE ATT&CK;
• ISO/IEC 27001 Nice To Have
• ENS
• NIS2
• DORA NICE TO HAVE
• Google SecOps (Chronicle/SOAR) or other SIEM/SOAR: Splunk, Microsoft Sentinel, QRadar
• Salesforce (ticketing/CRM)
• Microsoft Teams and SharePoint
• Telco or MSSP background
• experience coordinating other service managers
• Degree in Computer Science, Telecommunications Engineering or similar Skills Cybersecurity, MITRE ATT&CK;, Managed Security Services, CISSP

📌 Service Security Manager (Madrid)
🏢 Ust
📍 Madrid