Esade es una institución académica general que mantiene estrechos vínculos con el mundo de la empresa y es reconocida por la calidad de su educación, su alcance internacional y un enfoque claro en el desarrollo integral de la persona.
Do Good Do Better es nuestra identidad y en Esade la construimos a través de los siguientes valores:

- Integridad
- Diversidad
- Sensibilidad
- Contribución al bien común
- Justicia y sostenibilidad

Basándonos en estos pilares, trabajamos con una metodología cuya misión es la formación integral de profesionales competentes y socialmente responsables. Por eso, fomentamos el liderazgo inclusivo, la innovación académica, la tecnología y la solidaridad.
Si quieres formar parte de una organización como la nuestra, lee con atención la siguiente oferta:
Responsibilities Platform management

- Maintain and administer the areas' platforms (CRM, career portals, SaaS tools).
- Configure and maintain platform settings across the digital toolset — from user permissions and access levels to structural setup (fields, workflows, categories) that keeps each tool aligned with how the team works.
- Create and set up new programs and advising types, defining associated configurations, and maintaining company profiles ensuring everything is correctly reflected across connected systems (career portals, CRM, CMS).
- Manage the department's Salesforce licenses: onboarding, offboarding and permissions.
- Help identify improvement opportunities in existing systems and processes.

Career Hub & CMS

- Take an active role in the development and rollout of the Talent Hub project.
- Lead client-facing implementation,



from requirements definition to cross-functional coordination between internal teams, technology vendors, and end users.
- Support integration between the Career Hub and the rest of the tech stack (Salesforce, career SaaS tools, CMS).
- Participate in the project to launch our new CMS: content publishing, structuring and maintenance.

Digital communications

- Support and assist the team currently managing email sends to students and other audiences via Marketing Cloud/Salesforce.
- Accompany the planning of the department's digital communications calendar, contributing ideas on segmentation and content as the role evolves.

Student And Company Support

- Respond to student incidents and queries, resolve general questions, monitor the shared inbox and route requests to the right person.
- Resolve company queries related to job posting and platform access.
- Review and approve CVs, and produce CV Books for distribution to companies.
- Review and approve publication of job and internship offers.

Technical support, incidents and vendors

- Provide first-level resolution for platform incidents raised by students and the team, escalating when needed.
- Act as the point of contact with technology vendors: track SLAs, updates
- Evaluate new SaaS solutions.
- Document incidents, processes and user manuals.

Day-to-day operations

- Provide recurring operational support to the team:



data loads, permissions management, content updates and data quality control.
- Ensure compliance with the department's standard processes (checklists, maintenance calendars, license renewals).
- Work closely with the Business and Data Analyst, aligning platform data and processes with the team's broader reporting and analytics needs.
- Partner closely with the Operations team, who manage other student- and company-facing processes, to ensure a consistent experience across every touchpoint.

What We're Looking For

- 3-5 years of experience in digital operations, customer success management, or customer service.
- Comfort with SaaS, CRM and CMS tools; experience with Salesforce and/or Hubspot is a plus.
- Ability to translate business needs into technical requirements when working with vendors.
- Autonomy, attention to detail and a problem-solving mindset.
- Comfort moving between projects and day-to-day operational tasks.
- Advanced/professional English and Spanish.
- Basic no-code web design or HTML/CSS knowledge — or a demonstrated ability to pick up new tools quickly.
- A digital marketing sensibility: interest in communication, segmentation and content optimization.

Backgrounds that tend to fit well

Customer Success Manager, Customer Care Agent, Customer Service Agent, Operations Customer Expert, Platform Operations, SaaS Onboarding & Operations Specialist, Digital Operations Specialist, particularly from a technology or B2B SaaS company.

Compromiso con la diversidad y la inclusión

En ESADE estamos comprometidos/as con la diversidad y ofrecemos las mismas oportunidades p

📌 Digital Operations Specialist (Cataluña)
🏢 Esade
📍 Cataluña