Position – Housing Assistant, Madrid

Position: Housing Assistant (full-time, temporary)

Department: Outbound Exchanges – Integral Operations

Reports to: Housing Manager, Madrid

Job Location: Madrid, Spain

Expected Start Date: November 16, 2026

End Date: May 31, 2027

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CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world.

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· You will change the world. CIEE programs build bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!

· You will be part of a fast-paced, international, diverse, and collaborative team of professionals. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75- year-old mission to make the world a more peaceful place.

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Under the supervision of the Housing Manager and Housing Coordinators, the Housing Assistant supports the day-to-day administration and delivery of housing services for CIEE students. The position assists with housing placements, residential life initiatives, housing quality assurance, maintenance coordination, student support, and housing-related logistics to ensure a safe, welcoming, and high-quality living experience.

The Housing

Assistant also collaborates closely with Program Management and other Madrid-based teams to support students throughout their programs and contribute to a positive student experience.What you’ll do:Housing

· Support all student housing and accommodation operations in accordance with CIEE standards and objectives, including housing inspections, roommate agreements, housing-related purchasing and deliveries, maintenance coordination, and the implementation of HSSA Homestay recruitment and placement campaigns.

· Assist the housing placement process, housing orientation to participants and CIEE homestays.

· Participate in housing disciplinary meetings, when required.

Student Advising and Adaptation

· Create a welcoming, trusting and open environment and meet informally and frequently with students to discuss their adaptation and progress.

· Help promote the best practice of health and wellness through CIEE´s student life concepts, such as Community of care, and encouraging a positive learning experience.

· Serve as a resource and provide guidance to individual students.

· Provide referrals to individual students for professional counseling and medical services as required.





· Understand applicable codes of conduct, rule infractions and the consequences of noncompliance to participants, in coordination with Program Management.

· Keep student information confidential and share relevant details when appropriate with CIEE colleagues and stakeholders, according to CIEE´s protocols.

· Be available during well-published business hours for the Student Life Office and with agreed upon “open door” times to allow for regular advising with students.

Maintenance Phone Rotation

· This position participates in the 24/7 Maintenance Phone rotation, providing first-line support and coordination for maintenance-related incidents affecting CIEE-managed student housing. The maintenance phone is shared among designated members of the Housing team and rotated according to operational needs.Orientation and Cultural Agenda

· Assist tasks regarding pre-departure and on-site orientation in consultation with the Housing Coordinator, Student Life Director Coordinator and Program Management team.

· Attend campus and city orientations, excursions and cultural activities; plan and help participants sign up for language exchange and volunteer opportunities.

· Help to monitor student census, sign-up, and participant attendance of CIEE activities as well as participate in the evaluation process of orientation and cultural activities.

· Support housing budget administration and related operational processes, as needed.

· Chaperone cultural activities and participate in occasional overnight program excursions, report expenses in a timely manner.

Health, Safety and Security

· Perform necessary due diligence to ensure a healthy and safe environment in the office, classrooms, accommodation and during trips for both students and staff.

· Provide appropriate advice to participants during orientation and throughout the program to help minimize risk and increase student accountability for their own health and safety.

· Communicate all HSS cases to those that need to know in a timely and complete manner, following policies defined by the CIEE HSS standard operations manual.

· Manage and respond to initial low-to mid-level health, safety, security, and student welfare incidents.

· Become familiar with first aid, bystander intervention training and sexual assault guidelines.

· Participate in meetings with pertinent CIEE on site staff to update and share any participant behavioral issues, HSS patterns/trends and other related issues in CIEE arranged housing that may be associated with the participant´s physical and emotional wellbeing/illness.





· Maintain open communication about student incidents (medical or of any other type) with those at who need to know, as defined by CIEE´s policies.

What you’ll bring:

· Confidence, interest, and soundness of judgement to provide effective communication with participants from diverse backgrounds.

· Proven ability to deal calmly and empathically with students who are adapting to new learning environments.

· Knowledge of Spanish culture, history, business practices, and academic environment.

· Demonstrated problem solving skills with meticulous attention to detail, and commitment to customer service with a positive outlook.

· Good skills to complete collaborative and administrative work.

· Proficiency in Microsoft Office and a willingness to learn new systems.

· Flexibility to respond quickly to changing circumstances.

· A Vocational Training and/or Bachelor´s Degree or equivalent.

· Fluency in English and Spanish.

· Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving).

Diversity Matters:

CIEE is committed to creating an inclusive environment in which our participants and staff represent the full spectrum of backgrounds and experiences. CIEE believes that professionals with diverse backgrounds provide ideas to solve problems and find ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds are strongly encouraged to apply.

What we offer

- A job in non-profit education which will further develop your intercultural and administrative skills.
- A multicultural working environment with young people from all over the US.
- A learning atmosphere in a growing organization.
- Colleagues with a passion for international education and exchange

Working Conditions The Housing Assistant is a full-time, temporary position based in Madrid, Spain. The successful candidate will be offered a 39-hour-per-week contract under Spanish employment law, including all statutory public holidays and annual leave entitlements. The standard working schedule is Monday through Thursday from 11:00 a.m. to 7:30 p.m., including a 30-minute lunch break.

On Fridays, the schedule is 9:00 a.m. to 2:00 p.m., in line with CIEE's flex-time policy, which helps balance periods of increased workload throughout the academic year.

The role may occasionally require evening, weekend, or overnight work in support of programs and student activities. Any additional hours worked will be compensated with time off in accordance with local regulations and CIEE policies.

This position participates in a 24/7 Maintenance Phone rotation shared among designated members of the Housing team. Responsibilities include receiving maintenance calls, assessing situations, coordinating responses with vendors and housing providers, and ensuring timely follow-up on maintenance issues affecting CIEE-managed student housing. The gross annual salary for this position is EUR 22,000.

📌 Housing Assistant - Seasonal (Madrid)
🏢 CIEE Madrid
📍 Madrid