Zadig & Voltaire is a luxury brand founded in ****.
The brand's signature comes from its use of the finest materials such as cashmere, silk, and leather.
By revisiting wardrobe essentials with a relaxed yet unmistakably rock'n'roll twist, Zadig & Voltaire aims to embody the new definition of luxury: chic and effortless.
To view the current season:
The role of Supervisor is an essential part of the store function.
Connecting and engaging with the Zadig&Voltaire; customers, supporting the day to day activities of their team and store.
We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.
You are a role model in your team and you share your knowledge and skills with your colleagues.
The Supervisor will welcome and assist customers throughout the entire sales process, always focusing on delivering the highest customer experience.
As a Supervisor, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.
You will support the store management in building a store environment that nurtures creativity and employees development.
Expectations of the role :
Be a brand ambassador and embrace the brand Selling Ceremony
Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.
Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT)
Provide personalised advice and drive sales according to the customer's needs
Be able to build customer loyalty, understand customer relationship management
Be able to communicate efficiently and effectively




Be knowledgeable of the collection and the brand iconic pieces
Operations :
Drive sales: Operating till system, take and process payments
Manage the till and customers queuing efficiently
Follow company policy and procedure
Manage the needs of the customer including exchanges, credit notes and holds
Offer each customer the opportunity to be on the mailing list
Maintain the replenishment of bags, boxes etc
Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
Processing the deliveries
Maintain a luxurious store environment and standards
Answer calls promptly and efficiently, with a pleasant and welcoming manner
Execute the loss prevention procedure and conducts regular inventories
Ensure the shop floor and stock room standards are maintained in a clean, tidy condition
Follow the health & safety guidelines
Process deliveries (new collection, replenishment...), transfers
Process the replenishment of the items on the shop floor according to the ZV Standards
Support the Store Management in the VM guidelines implementation
Required knowledge & skills :
Be a quick learner and good listener
You must have excellent communication skills
Understands and delivers a luxurious customer experience
Able to suggest additional items as ad-on sales
Understand the sales and financial targets




Be quick operationally while having strong attention to detail
You have to be adaptable and a team player
Show passion about the retail and interest in fashion and retail market trends
Details focused!
Problem solver!
Adapt to new situation, be proactive!
Great people skills, be enthusiastic, dynamic!
Punctual
Team player
Versátil according to the working hours and situations
Able to multi-task
Be eager to learn, develop yourself and others.
We look forward to welcoming you to the ZADIG TEAM !
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.aining & coaching to the team in order to improve performance and increase team motivation & dedication.
Personal data
If we receive your application, the information collected will be processed by Zadig & Voltaire for the purposes of managing the recruitment process.
This processing is based on the performance of pre-contractual measures.
Your personal data will be retained for a period of two years from the end of the recruitment process.
It will only be shared with internal teams and any service providers involved in the recruitment process.
You may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data.
To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: ******.
Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority.
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📌 Supervisor (W/M) - 40Hrs - Ibiza
🏢 Zadig&Voltaire
📍 Ibiza