Customer Operations Manager, Iberia (Madrid)
As our Customer Operations Manager, Iberia, you'll lead customer operations across order-to-delivery activities and retail inventory management. This is a permanent, full-time role where you'll connect customer service, logistics and demand planning and logistics, while improving the processes that bring them together through organisation, technology, and collaboration.
Lead and develop a Customer Operations team responsible for order-to-delivery activities in an international consumer goods company partnering with in-country retailers (e.g. grocers, dept stores, independent toy specialists).
Manage customer operations across distribution, order management, or customer service activities.
Implement and optimise processes across distribution, order management, and customer service.
Bring in-depth knowledge of SAP and use of generative AI Tools to improve customer operations processes via a curious and learning mindset sharing knowledge across the team.
Fluent in Spanish and a strong English business proficiency.
An ability to work 3-days per week from our Madrid office.
Connect order to delivery operations with demand planning & retail inventory management.
Coordinate order-to-delivery activities with key account managers, customer supply stakeholders, and regional logistics teams.
Shape an effective Customer Operations setup focused on reliable order-to-delivery execution.
Improve processes spanning distribution, order management, and customer service.




Bring inventory management and demand planning closer together to support customer operations.
Explore practical ways new technologies including AI can make customer operations processes simpler and more effective through a test and learn approach.
Work across customer supply, logistics and commercial teams to connect activities around the customer.
If you've worked in a role where you bring customer operations, logistics and inventory activities together, you'll feel at home here.
You'll join a team where collaboration matters because great customer operations cross functional boundaries.
You'll collaborate closely with colleagues across key account management, customer supply, regional logistics and other partner teams.
You'll become a trusted operational lead across the order-to-delivery journey, connecting inventory, demand planning, and customer service without losing sight of execution.
Success will come through close coordination with key account managers, customer supply stakeholders and regional logistics teams using strong collaborative skills.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Your workplace will be the office, store or factory specified in this advert.
Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Thank you for sharing our integral commitment to Children's Rights.
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📌 Customer Operations Manager, Iberia (Madrid)
🏢 1038 LEGO
📍 Madrid