Overview

In this role, you deliver advanced technical support for DC and AC charging solutions across the region, acting as the key bridge between Customer Success and Headquarters Services. You will diagnose complex hardware, firmware, and connectivity issues, perform remote diagnostics, and support commissioning to keep systems up. You’ll drive service performance improvements with the regional team and lead field enablement to boost partner confidence. This role offers impact through technical leadership, cross-functional collaboration, and direct support of critical deployments.

Compensaciones / Beneficios

- Flexible working hours
- Hybrid work schedule and half Fridays
- First-class private health insurance
- Flexible compensation tickets for transport, childcare, and dining apps
- Discounted canteen meals
- opportunities for on-site deployments and travel

Responsabilidades

- Serve as the regional escalation point for installers, distributors, and CPOs; diagnose and resolve complex hardware, firmware, connectivity, and OCPP-related issues; perform deep log analysis and remote diagnostics; support commissioning, maintenance, and troubleshooting to maximize uptime and service quality




- Collaborate with the Customer Service Manager to close service gaps and improve KPIs; document recurring issues; contribute to troubleshooting guides and best-practice materials
- Manage regional escalations by coordinating with HQ Service Engineering; prepare detailed escalation packages with clear communications
- Lead technical training, onboarding, and certification for installers and service partners; provide expert guidance to reduce installation errors; support deployments remotely and on-site when needed
- Maintain accurate technical documentation for the region and contribute to general knowledge bases; share learnings with global Service teams to drive continuous improvement

Requisitos principales

- 3-5 years in Technical Support (L2/L3) preferably in EV Charging / e-Mobility
- Proficient in AC/DC power systems, electrical troubleshooting, and reading wiring diagrams
- Fluency in English (written and spoken)
- Ability to perform Root Cause Analysis (RCA) and provide practical solutions
- Nice to have experience with Salesforce and ticketing systems for case documentation
- Willingness to travel within the assigned region for on-site support

- strong communication and collaboration
- problem-solving mindset
- customer-focused
- AC/DC power systems
- electrical troubleshooting
- reading wiring diagrams

📌 Technical Support(English) (Barcelona)
🏢 Wallbox
📍 Barcelona