Overview

Join Roche as a Solution Specialist in Integral Customer Support within the GCS Mol Labs Solutions Team. You will support automated molecular laboratories, handling complex cases while mentoring others and delivering training worldwide. You’ll design concepts, workshops, and learning paths to strengthen team capabilities and ensure customers get effective, end-to-end solutions. This role blends hands-on field work with strategic knowledge transfer to enhance patient outcomes and lab operations.

Responsabilidades

- Provide solutions support for automated molecular laboratories and related systems
- Handle cases requiring both technical expertise and strong soft skills
- Design and deliver training concepts, documentation, and workshops
- Mentor Solution Specialists across affiliates and regional teams
- Develop learning paths and maintain them to evolving needs
- Support on-site and remote customers, building strong cross-functional relationships
- Create knowledge resources (documentation, troubleshooting guides) and lead knowledge-sharing sessions
- Incorporate basic solution knowledge into existing lab training programs
- Foster networks and regular meetings to share best practices




- Travel to customer sites up to 30%

Requisitos principales

- Customer experience in support, optimization, and implementation of solutions
- On-site customer experience mandatory
- Strong service orientation and customer-focused mindset
- Fluent in English and Spanish; excellent communication and intercultural skills
- Experience with navify Lab Operations, cobas x800, and related systems (plus cobas p x12, RDA/CCM)
- Troubleshooting network connectivity in lab environments (cloud/internet, hospital, lab networks)
- Open to frequent travel (up to 30%)
- Bachelor’s degree in health-related sciences, engineering, computer science, or similar field
- Strong IT, automation, or clinical laboratory operations background
- Experience in creating multimedia learning materials and data-driven insights (plus if AI used)
- On-site experience with customers and affiliates is essential

- Customer-centric mindset
- Creative problem solving
- Mentorship and teaching ability
- Lab automation and middleware experience
- navify Lab Operations
- cobas x800 Systems

📌 GCS Mol Labs Solution Specialist - Automation (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés