At Shakers we’re partnering with a fast-growing European conversational AI scale-up, recently backed by a €10M investment, to bring on a Senior AI Customer Success Manager who combines enterprise client ownership with real technical depth. This is a freelance project, remote-first in Madrid, full time, owning how large Spanish enterprises get value from their AI

Agents.

The challenge The company builds next-generation AI Agents across voice, chat and messaging for finance, insurance, utilities and retail, handling millions of conversations a year and integrating with contact center platforms and enterprise systems. They’re now scaling their Spanish team to deliver new enterprise programs in Iberia, working side by side with the Chief AI Officer and the AI Engineers.

We’re looking for someone who can run a complex program with C-level stakeholders and still talk APIs, data flows and integration choices with IT as a peer. You won’t write the code, but you’ll shape what gets built.

Responsibilities

Own clients’ AI Agent programs end to end, from scoping and planning to go-live and continuous optimization

Be the main point of contact and trusted advisor for senior stakeholders, up to C-level

Run workshops with business and IT teams to map processes and customer journeys

Turn business needs into functional requirements, flows and acceptance criteria

Work with the AI Engineers on agent design and integrations with clients’ systems

Discuss integration, security and architecture choices with clients’ IT teams and system integrators

Drive adoption, track KPIs and support ROI measurement and the business case

Spot opportunities to extend solutions to new use cases, channels and business units





Bring structured client feedback back to Product and Engineering

Requirements

6+ years in Customer Success, technical consulting, solution architecture or similar client-facing roles with large enterprises

Strong technical understanding of APIs, integrations, data flows and cloud environments

Good understanding of how AI Agents and LLM-based systems work in production

Solid functional analysis skills

Proven ownership of complex, multi-stakeholder programs with formal governance

Confident stakeholder management with senior and C-level profiles

Commercial mindset and ability to build a business case with clients

Native Spanish and fluent English (C1+)

Based in Madrid and available for on-site client time when needed

Nice to have

Experience with conversational AI, chatbots or voice assistants, ideally in contact center (CCaaS) environments

Background in regulated industries: Energy & Utilities, Financial Services, Insurance or Telco

Background as a software developer or solution architect

Experience at a technology consulting firm or system integrator

Hands-on use of agentic AI tools such as Claude Code, or Italian

Why this project?

Remote-first, with Madrid presence for client meetings and team days

Real ownership of flagship enterprise AI programs in a new market

Direct work with the Chief AI Officer and a top AI engineering team

Room to grow into a leadership role as the Spanish team scales

Long-term freelance collaboration, with a first assignment through March 2027 and renewal intended

If this sounds like you or someone you know, apply or share. We’ll get back to you with the details right away ?

#CustomerSuccess #AIAgents #ConversationalAI #GenAI #Freelance #Madrid #Shakers #Hiring

📌 Senior AI Customer Success Manager (España)
🏢 Shakers
📍 España