Observability Service Manager - SLA-Driven Global Ops Lead (Madrid)

Observability Service Manager - SLA-Driven Global Ops Lead (Madrid)

05 nov
|
DXC Technology
|
Madrid

05 nov

DXC Technology

Madrid

DXC Technology in Spain seeks an Observability Manager to lead end-to-end delivery of monitoring services (network, devices and platform). You will ensure SLA/KPI compliance, coordinate across the Service Desk and L2/L3 teams, and drive continuous improvement. You will oversee integral operations, staffing, shifts and client governance while aligning with the Nexthink proposal. Role requires IT operations leadership, ITIL knowledge, and experience managing NOC services under SLA.

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📌 Observability Service Manager - SLA-Driven Global Ops Lead (Madrid)
🏢 DXC Technology
📍 Madrid

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