Axiom Technologies is a General IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . Job Overview

We are seeking a skilled IT Support Technician (Level 1-2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization. Key Responsibilities

Tier-1 & Tier-2 Incident Management

Triage, diagnose, and resolve or escalate support tickets using helpdesk tools. Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks. Hardware & Software Support

Set up, configure, and maintain desktops, laptops (Windows/macOS), mobile devices (iOS/Android), and peripherals (e.g., printers, AV equipment). Troubleshoot hardware and software issues to minimize downtime. Application & Workspace Administration

Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint). Administer Active Directory tasks (user creation, group policy management). Handle system imaging and maintain an accurate IT asset inventory. User Onboarding & Offboarding

Prepare devices and access permissions for new hires. Decommission or reassign equipment for departing employees. Maintain documentation for all onboarding/offboarding processes. Security & Maintenance





Apply system patches and updates. Maintain detailed documentation on system configurations, procedures, and support workflows. Specialized Support

Provide tailored support to VIP users. Set up and maintain AV equipment and meeting room technology. Assist with mobile device management and specialized tech requests. Qualifications & Skills

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field. Technical diplomas or relevant certifications are also acceptable. Experience

2-5 years in IT support, helpdesk, or technical support roles. Technical Proficiency

Operating Systems:

Windows 10/11, macOS, iOS, Android. Applications:

Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms. Networking:

Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols. Tools:

Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools. Certifications (Preferred but not required)

ITIL Foundation CompTIA A+ Microsoft Certifications (e.g., MCSA) Apple ACMT Cisco CCST or CCNA Soft Skills

Excellent communication and interpersonal skills. Strong problem-solving abilities and a proactive attitude. Ability to work independently and collaboratively under pressure. Languages

Fluent in

Spanish

and proficient in

English

(both written and spoken). Additional languages are a plus. Availability

Willingness to work outside of standard business hours if required. Open to participating in on-call rotations as needed.

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📌 It Support Technician (Madrid)
🏢 Axiom Technologies
📍 Madrid