At Eaton, we are looking for a

Customer Service Engineer

to join our Crouse-Hinds / CEAG business. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed. Working in a

100% remote environment

, you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience. This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions. What you'll do: Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations. Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions. Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations. Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules. Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion. Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions. Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders. Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction. Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions. Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality. Skills:

Strong technical understanding of electrical products, systems, or industrial equipment. Ability to interpret technical specifications, engineering documentation, and technical drawings. Customer-focused mindset with excellent relationship-building skills. Strong communication skills with the ability to interact effectively with customers and cross-functional teams.



Excellent organizational skills and ability to manage multiple projects and priorities simultaneously. Collaborative approach and ability to work effectively within an international matrix organization. Proactive problem-solving skills and ability to professionally manage customer concerns and delivery challenges. Comfortable working in a remote and highly collaborative environment. SAP knowledge or experience with ERP systems is strongly preferred. Proficiency in Microsoft Office applications. Languages

Fluent Spanish and English (written and spoken) are required. French language skills would be considered an advantage. Qualifications:

Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline. Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment. Experience working with technical or engineered-to-order products within industrial markets. Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles. What we offer:

Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry. Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership); Annual mentoring program, Eaton University, a reward, and recognition system; Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide; Strong, agile, and diverse team locally and globally; Strong processes and state-of-the-art systems and tools; Structured employee development processes, open feedback culture with development plans; Detailed induction support and well-structured onboarding.

We are the people who give possibilities purpose

BD is one of the largest integral medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat.



It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description

The Customer Service Representative is responsible for driving continuous improvement initiatives across Customer Service operations, ensuring efficient, compliant, and customer-centric processes. The role partners with Customer Service, Supply Chain, Finance, Commercial, IT and other functions to identify improvement opportunities, implement solutions, and monitor operational performance through KPIs and data analysis. Key Responsibilities

Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, and problem-solving methodologies. Analyze end-to-end Customer Service processes to identify inefficiencies, bottlenecks, and improvement opportunities. Facilitate cross-functional initiatives to improve productivity, efficiency, and customer experience. Performance Management

Define, monitor, and report Customer Service KPIs, dashboards, and scorecards. Support operational reviews, trend analysis, and performance improvement actions. Digital Transformation & Systems

Support the implementation and optimization of SAP, CRM, Salesforce, ServiceMax, Esker, or similar systems. Partner with IT and business stakeholders to drive automation, digitalization, and system improvements. Compliance & Risk Management

Ensure Customer Service processes comply with company policies and regulatory requirements. Identify operational risks and support corrective actions and internal/external audits. Change Management & Training

Drive adoption of new processes and tools, providing training and coaching and acting as a subject matter expert for process excellence initiatives. Qualifications

Bachelor's degree in Business Administration, Engineering, Supply Chain or related field. 3-5+ years of experience in Customer Service, Operations, Process Excellence or Continuous Improvement. Experience with SAP and CRM platforms. Advanced Excel and Power BI knowledge preferred. Lean Six Sigma Green Belt or equivalent certification is an advantage. Fluent English and Spanish. Salary range for this role:

30.000 - 35.000 + benefits Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. #J-18808-Ljbffr

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